Thursday, January 07, 2010

crash and burn, GEMS!

This week may be the hot hot migraine-inducing CORS bidding season but I ain't gona talk about General Education Modules. I was referring to the Go the Extra Mile for Service movement that has been around for, what, 4 years?

Go the extra mile? Personal experiences have proved that many still haven't taken the baby steps.

For instance, there is one hair salon that I swear I'd NEVER EVER visit ever again in my life. One bitten, twice shy. "A Cut Above The Rest" - YEA RIGHT. The hairstylist who was allocated to me actually left me freezing in my chair with my hair dripping wet for 15 minutes while he went to take a puff, kept disappearing randomly for intervals of 10-15 minutes without saying a word, and ended up giving me an absolutely disastrous trim. And he supposedly has 25 years of experience in the industry. HAH. Both his testimonial and the salon label can s*ck it!

Also, just a couple of hours ago, at a western food stall, I gave my order to the stall assistant and pointed out to her where I was sitting. She took a glance, nodded and shooed me off. But 30 minutes later, even the people who arrived later got their orders. When tim made a query about it, the woman snapped and kicked up a fuss, claiming that she "didn't hear anything". A simple, quick apology would have made things a lot easier, wouldn't it?

I don't think I'm nit-picking. I did sales before and I know that service level matters just as much as the product itself. Yawn. Enough of complaining. Badminton sessions thrice this week are wearing me out. And more bidding tmr. SIGH.

by exalted! at 11:04 pm |